Support

I didn't get my sign-in code or Kids Mode PIN reset email

Check your spam folder first — new senders often land there. Make sure you typed the exact address (for Kids Mode PIN reset, the recovery email you set when you turned Kids Mode on). Sign in with Apple or Google needs no email code. If it still doesn't show up after a few minutes, email us and we'll look into it.

How do I cancel Premium?

Open Settings → Apple Account → Subscriptions on your device and cancel there, or use the "Manage Subscription" button inside the app. Cancelling stops future renewals — it is not a refund, and Premium stays active until the end of the period you already paid for.

I want a refund

All payments go through Apple, so refunds are handled by Apple and follow their policies. We never receive your payment directly and cannot issue one ourselves. Request a refund at reportaproblem.apple.com using the Apple Account you purchased with.

I paid but Premium isn't active

Open the app, go to Profile and tap Restore Purchases. This also brings Premium back after reinstalling the app or moving to a new device — as long as you use the same Apple Account. If it still doesn't activate, email us and include the date of purchase.

What are tokens, and why did they run out?

Tokens power AI features such as Mood Radar and Cinema Radar. They refill automatically over time, and Premium gives you a larger pool that refills faster. You can also top up at any time with a credits pack from your Profile.

A film is missing, or the streaming info is wrong

Film and TV data — including where a title is available to stream — comes from The Movie Database (TMDB) and its partners. It can be incomplete or differ by region, and we cannot edit it directly. KinoPlus is a discovery app: it does not host or stream any films itself.

How do I delete my account?

Open Profile → Delete Account in the app. This permanently removes your account and cannot be undone. Note that deleting your account does not cancel an active subscription — subscriptions belong to your Apple Account and must be cancelled separately, as described above.